Internet of Things (IoT): Gartner reported that by 2020 there would be over 26 billion connected devices. Smart devices are already commonplace in many households, and are expected to become more prevalent in the business setting too. These smart devices can help organizations improve productivity and minimize expenses. However, despite the significant advantages of using IoT devices, the vast amounts of data and interconnectedness of these devices can make them vulnerable to attacks. Therefore, in 2020, we can expect an even greater focus on IoT device security, as well.

Artificial Intelligence (AI): Many organizations are already benefiting from the power of AI. As we progress into 2020, the healthcare industry is expected to experience even more AI transformations. By acquiring data in real-time, AI will enable medical facilities to optimize scheduling, automate reporting, and integrate existing workflows. 

Artificial intelligence benefits all types of organizations by interpreting vast amounts of data and then turning that into meaningful information. In doing so, businesses can provide a more personalized customer experience. A recent study found that 63% of U.S. consumers are more willing to share their personal information with a company in exchange for improved customer experiences. When consumers trust a brand, they are more likely to buy from them too. Thereby, AI helps to bridge the trust gap between businesses and consumers, which in turn benefits both parties. As more and more businesses seek to improve the customer experience, we can expect to see more companies using AI for this in 2020.

Data Management: Data is getting produced at a rapid pace, and consequently, more and more companies will turn toward solutions that will allow them to get more control and usage over their data. By 2020, the entire digital universe is predicted to reach 44 zettabytes. As a result of increased data production, it is also likely that there will be a surge in jobs that require specialized data management skillsets. For example, the demand for data scientists is expected to rise by 28% in 2020 alone.

Even though technology trends can provide significant opportunities for businesses to get ahead and thrive in a competitive economy, it’s also important to consider how a given technology change helps to accomplish your organization’s short and long-term goals. Experis Technology Group’s team of IT experts are highly trained and certified to help businesses implement technology changes in a way that benefits your organization’s unique needs. We take a holistic and consultative approach to solving IT challenges. Whether you have minimal or more complex IT needs, our team can help. To learn more, contact our team at info@experistg.com.

Ensure the Entire Team Understands and Advocates for Digital Transformation

Before beginning any digital transformation process, it’s crucial that IT leaders first educate their entire organization about what it means. It’s possible that some key stakeholders within the company only have a partial understanding of the value that digital change brings to the business. Once everyone within the organization has a clear understanding, then IT leaders need to make a plan tailored to fulfilling the company’s short and long-term objectives. For instance, if a business objective is to minimize costs, then IT leaders should look at technologies, such as consumption-based IT models, to achieve this goal. Also, when companies implement new technologies, it is important that they also keep in mind how they plan to train employees to use the new systems. New role requirements or transitions may be needed. By getting others within the organization to understand, support, and prepare for a change initiative, IT leaders can help create a culture of change and make others feel a part of and dedicated to the process. Organizational change is much easier when the entire team understands and advocates for it.

Replace Legacy Systems with New Technologies that Can Improve the Customer Experience

Another critical aspect of digital transformation involves replacing legacy technology. Not only are outdated systems expensive to maintain, but they also can not keep up with the demands of today’s businesses. Nowadays, customers expect a personalized experience, and by providing such an experience, organizations can increase their revenue and customer retention. One way that companies are improving the customer experience is with artificial intelligence (AI). However, to take advantage of AI, companies need the right technology platform in place, and legacy systems were not designed with AI in mind.

Successful Companies Make Change a Priority

Technology is changing at record speed, and if organizations don’t keep up with these changes, then it is more than likely they will cease to exist. IT leaders must make sure that everyone within the organization understands the importance of digital transformation. Every business today depends on technology in some way or another. This process will take significant time and effort. However, the most successful companies realize how important it is to make changes when the market signals it is time to do so.

Additional digital transformation resources you may like: 

• Funding IT Transformation: How Companies Can Get Past Legacy Lock-in